“Are You a Robot?” -- From a Reactive Approach to a Proactive Approach in Chat Reference Service

Research output: Contribution to conference › Presentation

Original language	American English
State	Published - Apr 2013
Event	Association of College & Research Libraries Conference - Indianapolis, Indiana Duration: Apr 1 2013 → …

Conference	Association of College & Research Libraries Conference
Period	4/1/13 → …

Keywords

@conference{dbd0530f0611494c87be489fa1fafa10,

title = "“Are You a Robot?” -- From a Reactive Approach to a Proactive Approach in Chat Reference Service",

keywords = "library reference services, library user services, online chat",

author = "Jie Zhang",

year = "2013",

month = apr,

language = "American English",

note = "Association of College \& Research Libraries Conference ; Conference date: 01-04-2013",

}